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The men from EcoCarpet Pro did an FANTASTIC job! Willie Bell & Chris cleaned my new home's carpets & Will cleaned my old home's carpets. Each time I was provided an opportunity to walk-through and point out all the stains needing attention. During this time, the men took time to educate me on the cleaning process, each time.
In the new house, there were stains in all 4 bedrooms from the previous owners & the men effectively removed or lighted most if not all stains! If there was any residue left, I had complete undewonderfullystanding due to how the previous homeowners were poor housekeepers.
In the old house, Willie Bell removed or extremely lightened all stains in my 2 bedrooms/hallways. He efficiently & effectively made my carpets look great.
~ Erycka T
I would recommend Eco Carpet Pro for the following reasons:
-Timely. They answered and scheduled my carpet cleaning quickly and efficiently and Robert Davis who was our Technician had a time frame from 9-11 to be at my home and was there 10 minutes before 9 to start setting things up so he would be ready to start cleaning carpets at 9.
- Great Customer Service. I had questions about the products they used and some different spots in my house. Robert never seemed like he was rushing me and was happy to answer the questions.
- Organic Product. I originally chose this company because their non-toxic products they use but have had an overall pleasant experience that I would definitely use them again.
~ Colby M
This year I chose Eco Carpet Pro to come and work their magic in my rented apartment I share with 2 young house cats who lose lots of hair daily as evidenced by frequent vacuuming! Their little paws managed to carry dust and cat litter wherever they roam. I had used Eco Carpet last year and was extremely happy with the job done by Chris. Chris was available on the day I needed!
He came on time and prepared for the job! Chris was meticulous in his service. As he worked, he shared considerable information with me about carpeting. I was surprised how much he learned at Eco and how his training reflected the work he performed. I will continue to turn to Eco Carpet Pro as they provide a service very well done!
~ Gerri J
Could not ask for a better service! They called me back within minutes of my online quote request and were very friendly and accommodating throughout the scheduling. Even better, they arrived at the beginning of the window (at 0900 for the 0900-1100 window) and immediately got to work. The technician, Bobby Sears, was very professional and happy to spend a few extra minutes discussing how EcoCarpet works as well as different options for future services (kitchens, bathrooms, etc.). Considering their lowest prices compared to the competitors and the outstanding service, you just can't go wrong with them. I know I'll be using them again. Thanks!
~ Travis R
Eco Carpet Pro is awesome! My carpets are were so clean when I came home. I walked in the house and everything smelled so fresh. You can't tell anymore that we have a puppy who is still be house trained. The smell from his accidents is completely gone. What a difference!!! Perry arrived on time and did a great job carefully moving all of my grandmothers furniture off of the rugs. He even made sure that when he put things back they had little plastic protectors under them so they weren't damaged from the damp carpets. I have used eco carpet pro several times and I will use them again for sure.. I am thinking of getting the upholstery on my dining room chairs done next..
~ Laura A
We just had three rooms in our house cleaned by Eco Carpet Pro, and we are very happy with the experience. We have small children and lots of traffic, and our carpets needed care and a good clean. Our technician was Perry, and he was very prompt and very nice. He arrived early in the short window they gave us to expect him, and did a fantastic job on our carpets. He was very professional, and was very flexible about moving furniture and where to start (which I really appreciated). All in all, I would definitely recommend Eco Carpet Pro, and look forward to using them again when it's time for us to move.
~ Stephanie L
Amazing company! Every aspect of service from my initial phone call for scheduling to the technician arriving, everyone was so friendly and informative. The scheduling coordinator was a pleasure to speak with and answered all of my questions. Robert Davis was our technician that came out to clean the carpets and he was fantastic! He called that day with an estimated time of arrival. Once he arrived he explained the cleaning process, answered more of my questions, was fast but extremely thorough. Our carpets look brand new now! I will definitely be using this company and asking for Robert again. Thank you Eco Carpet Pro!
~ Tina P
I normally use Stanley cleaning company and accidentally scheduled ECO CARPET PRO in the hustle of moving . Wow it turned out to be a blessing ...I’ll never use another company again , Im so grateful for ECO CARPET PROs incredible service. I highly recommend “Willie” he’s an experienced expert in the carpet industry and was able to remove all traffic stains from the carpet. He called 20 mins before arrival and made sure we were satisfied with service before leaving
Willie’s expertise and professionalism makes us SATISFIED CUSTOMERS , we will continue to use this company and highly recommend “Willie” at Eco carpet Pro. Thanks 👍👍
~ Natalie R
Eco Carpet Pro did an AMAZING JOB removing a HUGE chocolate milkshake stain, compliments of my 5 year old, from our dining room floor. The did a wonderful job on my Pottery Barn Wool Area rugs. I love that they use only safe products without chemicals in my home, especially having children in my home. When they left the carpet was SO much softer and the house smells great! Thanks ECO Carpet Pro! Maid pro has been cleaning my home for months and so a fantastic job, so Eco Carpet Pro was a no brainer! Thanks ECO! Customer for life!
Amy King
Macaroni Kid Williamsburg / Virginia Beach
~ Amy J
Chris did my carpet and he showed tremendous professionalism and skill! He came in on time and was super courteous and friendly, once he was done he told me to check out the carpet and I was very impressed. We had a German Shepard golden retriever in the apartment for about a year and they shed like crazy! Chris made sure to get every single hair out of the apartment AND made sure to get every stain that their was. The carpet looks brand new and I am very satisfied with the outcome. Thank you Chris!
~ Anonymous
Our service was excellent! Our technician, Chris was so knowledgeable and efficient. Our carpet is 15 yrs old and was badly stained from a sick dog three years ago. We had another company come out twice and they were unable to even remove any part of the initial staining and always in a hurry. Chris was able to make the carpet look like new again. Chris took the extra effort that we so needed from how the stain remover worked to the actual final removal. We will be using your services again and definitely requesting Chris.
~ Nancy D
Moving out was made so easy. With 2 dogs, and watching other people's animals, there was not really a clean spot in the house. I'm also a clutz and spilled coffee on light carpet. They came, they cleaned, they conquered. My landlord was super impressed with the clean carpets after living there for 18 months. They also called when finished to let me know they were done, and inform me of their other services they provide, which is great since I now own my own house! Military friendly and flexible!
~ Ashley R
Robert Davis and Will Bell cleaned the carpets in the bedrooms, hallway, and stairs of my house. They did a very great job getting all the stains out and making the carpet look good as new! They had a cancellation so called to see if they could come early and were done super quick. They were very knowledgeable and were able to answer all the questions I had. Because I got the deep clean where it takes 4-8 hours to dry, they helped me set the thermostat on the correct settings to ensure efficient drying. I am very pleased with the results!
~ Marrissa W
I called them and set up an appointment next day. The technician, Bobby, called me on the way and arrived on time. He greeted me warmly and answered all my questions before he started. He had this amazing machine I had never seen before. I could literally see all the dirt he pulled off from my carpets. The water he pulled out was almost black at first and turned clear as the carpet got cleaned. He took out about 15 stains without extra charge. Very professional and friendly. I highly recommend them.
~ Cathy B
Chris J. did a great job and was very knowledgeable and professional. He maintained excellent customer service throughout and answered all of our questions in a way that showed he was not only trained well but paid a great deal of attention to the content given and took great pride in his job. Dont be fooled by his quiet demeanor he knows his stuff and we highly recommend him. He gave use several pointers and helped us make the right decisions about our carpet care in the future. Will definitely use them again.
~ Reginald J
Absolutely thrilled with the service from Eco Carpet Pro! I have pets and was dealing with some tough stains and lingering odors — but they worked magic. Chris was friendly, knowledgeable, and kept me updated throughout the process. He removed all the pet stains and deodorized the carpets, leaving everything looking and smelling amazing. The whole process was quick, professional, and super effective. Highly recommend if you’re looking for top-notch carpet cleaning, especially for pet-friendly homes!
~ Casey K
Rob Davis & Will Bell were very professional and courteous! Before entering the house they put on face masks and booties and introduced themselves. They explained what they would be doing and got started right away! They did a great job and they did it in a timely manner! My carpets have not looked this good in a long time! They are so clean and the carpets look new again! The price was amazing as well!! I will definitely be recommending this company to my family and friends! A very satisfied customer!!! Maria Hayden
~ Maria H
I absolutely was pleased with the exceptional service I received. I had a lot of pet stains that I was unsuccessful getting out with other companies. Eco Carpet Pro not only left my home with a clean, refreshed carpet, but they have the best customer service and affordable prices!! Thank you Eco Carpet Pro for bringing my dull, worn out carpets back to life!! You all are the best!! Special kudos goes to Shawn Williams!! You my friend are the real "Carpet Master" :)
M Jones (Newport News VA)
~ N J
Robert Davis did an excellent job on my two recliners and high traffic areas which included my master bedroom, two sets of stairs, and hallway. Initially, I couldn’t see much difference in the master bedroom. However, he reassured me to wait until it dried. He’d done a phenomenal job and I was pleasantly pleased with the outcome. Robert was extremely knowledgeable and professional. I will definitely use the company twice a year for upkeep. Two thumbs up, Robert 👍🏾👍🏾
~ Shoshawna H
I just got my carpets cleaned by Eco Carpet Pro. I liked the fact that they use ecofriendly products that are better for the environment, my family and my pets! It is the first time I use this company and I highly recommend it. Robert and Will did a fantastic job. The best job in compare with the other carpet cleaning companies. Very friendly, very professional very polite and knowledgeable of the job they are doing. My carpets look like new, smell great and I didn't even use any stain service.
~ Abril H
A great experience from start to finish. I left a message on the website to get a quote, and I received a friendly call within 5 minutes. I gave the information for my quote, and I was sent an email copy of the quote immediately. After calling around, I went with EcoCarpet ... not the cheapest, but I was offered a discount for my home and it was very reasonable. Scheduled service for the next day. The technicians were Robert Davis and Will Bell. Super polite, great people to work with and have in my home. They were early (but called to make sure that was okay). They worked quickly and efficiently and were respectful of my home and property. They did a good job of explaining what I could expect from a few different problem areas in my carpet (paint from my kids, a bleached out spot, etc.). The overall result was much better than I had hoped for given the age of my carpets and the wear and tear from my kids.
Overall, highly recommend! Very helpful and friendly staff, reasonable cost, very convenient scheduling, and an outstanding result. Will definitely use again. Thanks!
~ Adrian H
Willie Bell was my technician. He was very punctual, called to let me know he was on his way. Wen he arrived we went over the service request and it was exactly what I requested. He was very polite, knowledgeable about the service and the products being used. When the service was completed he went over the invoice and everything was as expected. He provided a bottle of Pro Spotter liquid to use between cleanings. We have used ECO Carpet Pro several times and will continue to do so!
~ Theresa B
We were very pleased with Eco Carpet Pro. Perry, the Lead Tech, took his time to go over all of the procedures and made sure that we didn't have any questions. He was very courteous and did a thorough job. Our daughter has had allergic reactions to a lot of other cleaners, but the products that Eco used didn't seem to cause any issues with her allergies. I would definitely recommend their services. Ask for Perry! We will use these guys again for sure.
~ Bryan W
The entire experience with Eco Carpet Pro was amazing. From the customer service and ease of scheduling an appointment when I first contacted Eco Carpet Pro to having the technician (Robert Davis) come to my home to clean my carpets, it was great! Robert was truly professional, took his time, and explained what he was doing and the reason for taking the steps he was taking. He even explained little things like how air flow in my home could make marks in the carpet. He got one of the biggest, most ugliest stains out of my carpet - that alone made my day! When he was done, he even cleaned my floor downstairs of the small pieces of dust, etc. that ended up on the floor around the stairwell after his cleaning. Usually, you feel like companies are just going to rip you off, try to sell you products you don't want/need, and find other things wrong just to increase the bill - NOT Eco Carpet Pro. What I was quoted over the phone is what I paid. Again, I truly appreciate this company as well as the technician. I'd recommend them to anyone!
~ Dakida B